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Service: Case Management

Case management is a key method of service delivery within the agency. The case management services provided through Friend Inc. complies with professional practice standards. The NASW Standards for Social Work Case Management is used as a template, providing guidelines for case management best practices. Friend, Inc. Community Services continually assesses the human services needs of residents in Northeastern Berks County. We tailor our services to address those needs efficiently and effectively. The client’s ability to become self-sufficient is our ultimate goal.

To accomplish this goal, each client is assigned a case manager who will work with the client to get the appropriate assistance. When a client contacts the assigned case manager, they can usually expect the following procedure to occur:

Every client is offered case management services, food pantry assistance for eligible families, counseling assistance, support groups to meet individual needs, and referrals to other programs such as BCAP, LIHEAP, and Family Life Services.